Privacy Policy

Who We Are

This website, trustpolythread.com, is operated by Narayani Thread Private Limited, trading as Trust Poly Thread, a company registered in India under CIN U74900WB2015PTC206271, GST registration 19AAECN9186B1Z7. Our registered office is 252/D, Chittaranjan Avenue, 3rd Floor, Near Girish Park Metro Gate No. 3, Kolkata, West Bengal – 700006.

For the purposes of Indian data protection law, we are the "data fiduciary" for the personal information described in this policy — the party responsible for deciding how and why it's processed.

Information We Collect

Information you give us directly. When you use our quote request form or contact form, we collect your name, phone number, location, the product you're enquiring about, and any message you add. If you email or call us, or message us on WhatsApp, we collect whatever information that conversation naturally contains, such as your name, contact details, and the content of your enquiry.

Information collected automatically. Like most websites, ours automatically logs some technical information when you visit: your IP address, browser type, device type, the pages you view, and how you arrived at the site. This is standard web server and analytics data, not something you actively submit.

Information from third-party tools embedded on this site. We use a small number of third-party services to run this website, described in the section below. Some of these may collect data independently of us, under their own privacy policies.

We do not collect payment card details, bank information, or any sensitive personal data such as health records, biometric data, or government identity numbers through this website. We don't run an online store or process payments here.

How We Use Your Information

We use the information you give us to:

• Respond to your enquiry or quote request
• Confirm order details, pricing, and dispatch arrangements
• Send you samples or follow-up information you've asked for
• Improve this website and understand which pages are useful to visitors
• Meet our own legal, accounting, and tax record-keeping obligations

We do not sell your personal information to anyone, for any reason. If we ever want to send you general updates about our products (not tied to a specific enquiry you've made), we'll only do so with your consent, and you can opt out at any time by telling us directly.

Cookies And Similar Technologies

This site uses a small number of cookies and similar technologies, mainly to make embedded features work correctly (such as an embedded map) and to understand overall visitor traffic through analytics. These are typically limited to:

• Essential cookies that let the site's basic functions, like forms and navigation, work properly
• Analytics cookies that tell us in aggregate how many people visit, which pages they read, and roughly where visitors are located, without identifying you personally

We don't use cookies to build advertising profiles or track you across other websites. Most browsers let you block or delete cookies through their settings if you'd prefer not to accept them; blocking essential cookies may affect how parts of the site function.

Third-Party Services We Use

Running this website involves a handful of external services, each with their own separate privacy practices:

• Google (Fonts, and potentially Maps or Analytics), for displaying text correctly, showing our location, and understanding site traffic. Google's own privacy policy governs data it processes: https://policies.google.com/privacy
• WhatsApp (Meta Platforms, Inc.), when you click a WhatsApp link to message us directly. Once you're in WhatsApp, Meta's privacy policy applies to that conversation: https://www.whatsapp.com/legal/privacy-policy
• Our web hosting and form-processing providers, who store website data and enquiry submissions on our behalf, under standard hosting agreements

We choose these providers because they're widely used and maintain their own security standards, but we can't control or take responsibility for how they process data once it leaves our systems, beyond what our agreements with them cover.

Who We Share Your Information With

We share your information only with:

• Our own staff, to the extent they need it to respond to your enquiry or fulfil your order
• Service providers who help us run this website or process enquiries (hosting, form-processing, courier or transport partners for dispatch), bound to use it only for that purpose
• Government authorities or regulators, if we're legally required to disclose information to them

We do not share your information with third parties for their own marketing purposes, and we do not sell personal data.

Cross-Border Data Transfer

Some of the third-party services above (Google, WhatsApp/Meta) may process data on servers located outside India. Indian law currently permits transferring personal data outside India except to countries the government specifically restricts by notification. We rely on our service providers' own safeguards for any data processed abroad through their platforms.

How Long We Keep Your Information

We keep enquiry and order-related information for as long as it's reasonably needed to handle your enquiry, fulfil an order, and meet our own accounting and tax record obligations under Indian law, typically for the retention periods required by those laws. If you ask us to delete your information and we have no legal obligation to keep it, we will.

Your Rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct any information that's inaccurate or out of date
• Delete your information, where we're not required to keep it for legal or accounting reasons
• Withdraw any consent you've given us for optional communications, such as marketing updates

To exercise any of these, contact us using the details below. We'll respond within a reasonable time and won't charge you for a straightforward request.

Children's Privacy

This website is intended for business use by adults working in industrial and packaging procurement. We don't knowingly collect personal information from children, and this site isn't directed at anyone under 18.

Data Security

We take reasonable technical and organisational steps to protect the information you share with us, including restricting access to enquiry data to the people who need it to do their job. No method of transmission over the internet is completely secure, though, and we can't guarantee absolute security for information you send us.

Grievance Officer

If you have a concern, complaint, or question about how your personal information is handled, contact our Grievance Officer:

We aim to acknowledge grievances promptly and resolve them within a reasonable time.

Changes To This Policy

We may update this policy from time to time, for instance if we add a new tool to the website or if Indian data protection law changes. We'll update the "Last updated" date at the top when we do. We'd encourage checking back occasionally rather than assuming this page never changes.

Governing Law

This policy is governed by the laws of India, and any dispute relating to it falls under the jurisdiction of the courts in Kolkata, West Bengal.

Contact Us

Questions about this policy, or about your personal information generally, can go to: